bjl baji Privacy Policy

1. Introduction and Scope

bjl baji places the highest priority on protecting users' personal information. This privacy policy explains what types of information we collect when you use the bjl baji platform, why we collect it, and how that information is managed.

This policy applies to the bjl baji website, mobile application, and other digital services. By using our services, you are considered to have agreed to the terms of this policy. To learn about the general rules for using our services, please read our Terms and Conditions page.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh. bjl baji is committed to ensuring the security of your information at all times.

2. Information We Collect

bjl baji collects user information in various ways. The types of information collected are described in detail below.

2.1 Registration and Account Information

When opening an account, we collect the following information:

• Full name (as shown on your National ID or passport)
• Date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID number or passport number (for identity verification)

2.2 Financial Information

Payment information required to process deposit and withdrawal transactions is collected, such as mobile numbers for bKash, Nagad, Rocket, or Upay, or bank account details. No full bank card number is stored on our servers.

2.3 Activity and Usage Information

When you use the bjl baji platform, the following information may be collected automatically:

• Login and logout times and device information
• IP address and geographic location (up to country level)
• Betting history and gaming activity
• Records of communication with customer support
• Website browsing patterns and session duration

2.4 Verification Documents

As part of the KYC (Know Your Customer) process, we may collect images of your National ID, passport, or driving licence, and in some cases a copy of a utility bill.

3. Purpose of Data Use

bjl baji uses collected information only for the specific purposes listed below:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Calculating and paying cashback under the VIP program
• Providing customer support — 24/7 live chat and email in both Bengali and English

3.2 Security and Compliance

• Identity verification and fraud prevention
• Account protection and prevention of unauthorised access
• Compliance with Anti-Money Laundering (AML) regulations
• Enforcing responsible gaming policies

3.3 Service Improvement

• Analysing and improving user experience
• Identifying technical issues on the platform
• Planning new features and games

3.4 Communication

• Sending urgent account-related notifications
• Transaction confirmation messages
• Promotional communications subject to your consent

4. Disclosure and Sharing of Information

bjl baji does not sell your personal information to any third party for commercial purposes. However, limited information may be disclosed in the following circumstances:

4.1 Service Partners

The minimum necessary information is shared with trusted third parties for payment processing, identity verification, and technical services. These partners are bound by contractual data protection obligations.

4.2 Legal Obligations

Information may be disclosed to relevant authorities in response to a court order, government investigation, or applicable legal requirement. In such cases bjl baji complies with its legal obligations.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such circumstances.

5. Methods of Data Security

bjl baji follows industry-standard technologies and practices to keep your information secure.

5.1 Technical Security

• All data transmission is secured with SSL (Secure Socket Layer) encryption
• Sensitive data stored on servers is kept in encrypted form
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-factor authentication (OTP) facility

5.2 Organisational Security

• Only authorised staff have access to user data
• All staff receive training on data protection
• A rapid response plan is in place for data breach incidents

No method on the internet is 100% secure, but bjl baji takes all reasonable steps. If you notice any suspicious activity, please notify our support team immediately.

6. Cookies and Tracking

bjl baji uses cookies to keep the website and application running smoothly and to improve user experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and core platform functionality. They cannot be disabled.

6.2 Analytics Cookies

We use analytics cookies to analyse website usage. These do not collect any personally identifiable information — they only monitor overall usage patterns.

6.3 Cookie Controls

You can control or delete cookies from your browser settings. However, if essential cookies are disabled, some platform features may not work correctly.

7. Your Rights

As a bjl baji user, you have the following rights over your own information:

7.1 Right to Access

You can send a request to the support team to find out what information we have collected about you. Information is usually provided within 30 working days.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you can request a correction through support.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations and the need to retain records of ongoing transactions.

7.4 Right to Object to Processing

You may object to and withdraw your consent for the use of your information for optional purposes such as marketing communications at any time.

To learn more about managing your own information through responsible gaming practices, visit our Responsible Gaming page.

8. Data Retention Period

bjl baji retains information for as long as necessary. Retention periods vary depending on the type of information:

• Account information: For as long as the account is active, and for a defined period after closure as required by law.
• Financial transaction records: Retained for the period specified under Bangladesh's financial regulations.
• KYC documents: Retained from the time identity verification is completed, in accordance with regulatory requirements.
• Support communications: For a defined period after the issue is resolved.
• Cookies and session data: For a limited period after the session ends.

Once the defined period has passed, information is securely deleted or anonymised.

9. Protection of Minors

All casino and betting activities on bjl baji are for persons aged 21 or above only. We do not knowingly collect any information from minors.

Age is verified at registration, and if it is found that a minor has created an account, the account will be closed immediately and the relevant information will be deleted. If a parent or someone who knows the minor is aware of such a situation, they are requested to contact support.

10. Third-Party Links and Services

The bjl baji platform may include services from game providers and payment processors. These third parties have their own privacy policies, which are separate from bjl baji's policy.

When selecting third-party services, we consider their data protection standards and carry out appropriate checks before entering into agreements with them. Even so, it is advisable to read the relevant organisation's policy before using third-party services.

To learn more about our services, visit the About Us page.

11. Changes to the Policy

bjl baji may update this privacy policy from time to time due to changes in services, technology, or legal requirements. For significant changes:

• The updated policy will be published on the website with a new effective date.
• For important changes, a notification will be sent to your registered email or mobile number.
• If you continue using the platform after changes have been made, you will be considered to have agreed to the new policy.

You are advised to review this page regularly. The latest effective date is noted at the top of this page.

12. Contact & Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact bjl baji through the following: